FAQ's

Do you offer Commercial warranties on products?

Not at the moment – the warranties offered with products are for domestic use only. How do I prepare my old appliance for collection? You need to ensure…

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Can I purchase Product Cover and Care using my Business Account?

No, if the item is being used in a non-domestic setting this is not applicable.

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Why is there an item missing from my delivery?

This could be because items are despatched from different warehouses, suppliers or due to stock availability. Please contact the number on your despatch reference to find out more.

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Why have I not received a delivery note with my order?

On your package is a label which describes the items in your pack – this is your delivery note.

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I’ve not received my delivery who do I contact?

Your receipt or despatch reference will give the details of who to contact for your specific order.

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I want to order more than 10 of one item – how do I do this?

For any quantity of ten or more of a single item you need to contact 0345 640 0864. We can check stock and then place the order for…

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Do you provide VAT invoices?

The Business Account provides line item details, including VAT details on your invoicing, which means it makes it much easier for your business to reclaim any VAT due….

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Credit limit too low?

You can request a change to your credit limit on the Hub, or online here.

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