When Plumb Center, one of the UK’s leading suppliers of plumbing and heating products, went in search of a partner to help implement its customer loyalty programme, Argos for Business proved to be the ideal choice.
Having previously managed eXtra internally, Plumb Center selected Argos for Business to develop a bespoke online reward platform that could be fully integrated with its current system, and ensure the smooth delivery of the programme to its customers.
RewardBox, from Argos for Business allows large organisations to run customer loyalty programmes that offer real benefits to consumers and businesses alike.
The ultimate in online multi-channel loyalty and rewards management systems, RewardBox currently manages millions of users providing online rewards redemption for customers, whilst also giving businesses a bespoke ‘white labelled’ rewards website that can be tailored to suit their needs.
An opt-in scheme, eXtra, which has been running for over 20 years, allows Plumb Center customers to earn points every time they purchase items marked with the eXtra logo or from the Plumb Center Trade Price Guide.
Customers are awarded eight points for every £100 spent, which can then be converted to vouchers, merchandise, special events and trips, as well as exclusive trade deals.
Kate Hewison, Exhibition and Events Manager at Plumb Center , comments: “We have had a longstanding relationship with Argos for Business for the past seven years.
“Throughout our time working with them, their account management team has been exceptional. The fact that the RewardBox software could be tailored to suit our needs has also been a huge positive for us as a business, while the in-depth knowledge of the management team means that we are always kept up to speed on the latest innovations in rewards technology, allowing us to make informed decisions about the delivery of our customer loyalty programmes.
“One of the biggest benefits for our customers has been the breadth of choice; not only do they receive vouchers, but they also get access to a whole host of items from the Argos catalogue. Argos for Business also has the capacity to process customer redemptions quickly and smoothly, making it far more efficient than managing the system in-house.
“We have found them to be extremely helpful, dedicated and courteous, and would recommend them to organisations looking to run similar schemes.”
Danny Clenaghan, Managing Director of Argos for Business, added: “Plumb Center has been a longstanding customer of ours for a number of years, and we are pleased to have been able to implement a tailored solution which has not only helped them to streamline the delivery of their rewards system, but which has benefited thousands of customers too.