Business Account Service Update

Need to place an order?

You can place orders using your Business Account card at

If you’ve not done this before, you’ll just need to create an account on and enter (and save) your 19-digit card number in your new account. You’ll only need to do this once and it will make checking out much quicker the next time.

What’s the PO / Reference field when making purchases online?

This is a reference for you to be able to match your purchase with the invoice you will receive – if you do not have a PO number you can just use your name or the date.

How do I check progress of my order?

You can track the progress of your order, including dispatch information, here


Where can i get help with my order?

For all orders placed online, you can get in touch with us and get help here


My Account Card isn’t working?

Speak to our Credit Control Admin team to check your available credit limit on 0345 640 6401 or via email at


Need an additional or replacement card?

You can manage your cards and your account here


My items are faulty or need to be returned

For all orders placed online, you can get in touch with us and get help here


There is a problem with my invoice

Contact our team by sending an email to


I normally order through a contact centre

At present, we are unable to process orders this way, as our contact centre is currently helping colleagues with Sainsbury’s orders to help feed the nation. However, we will try to process orders this way if you are a priority organisation. ie NHS, Charity, School, Local Authority etc. Please use your normal business order route and we’ll endeavour to help.

For all other customers please order online here


Can I use Argos stores?

Following guidelines, we have now opened a number of our stores. Check our store locator to get an update on your nearest stores. You can order and pay in-store, but to keep your visit as short and safe as possible, we recommend you purchase your items online, for collection in store. Or you can order online for fast home delivery.

Please note, for the safety of our customers and colleagues, we are limiting the number of customers in all our stores. You therefore may need to queue before entering.


Can I still return an item?

To avoid any non-essential journeys, we have extended our returns policy. Purchases made between 1 March 2020 and 15 July 2020 can be returned on or before 15 August 2020. For purchases made on or after 15 July 2020, our standard T&Cs apply. You can return to any open Argos store, or Argos store within a Sainsbury’s – visit our store locator to find your nearest option. In line with our returns policy, any products you return will need to be unopened, unused and in their original packaging, with proof of purchase.

Can I have a replacement for a damaged or faulty item?

First, we recommend you check our support site to see if we can solve your issue and save you the trouble of returning your item. If you do need to return a faulty item, you can bring it in to any open Argos store, or Argos store within a Sainsbury’s, and we’ll process it in accordance with our refund policy.