Danny Clenaghan is the Managing Director of Argos for Business and the man whose job it is to improve and maintain the company’s relationship with our clients.
We caught up with Danny to find out about his motivation, his ideals and the direction that he sees Argos for Business moving in the coming years:
Q. Can you explain to our readers what your role at Argos entails and what you may do on a day to day basis?
Essentially I am responsible for the performance of Argos for Business, this includes:
- Serving our customers
- Implementing company policy
- Developing and executing strategic plans
- Maintaining a dialogue between Argos for Business and the Executive boards
- Building and maintaining an effective leadership team and supporting their departmental teams.
Ultimately I am fully accountable for all Argos for Business operations.
I like to spend much time as I can with customers, developing understanding and relationships.
Q. For those who don’t know what Argos for Business can offer, what would you say are the key benefits for companies taking out accounts with us and using our service?
Firstly, the customer will have access to a fantastic range of products at some really great prices. Secondly, the service provides for full audit and spend analysis through a regular invoice, itemising the purchases and supporting VAT reclaim. This will help cut down on administration time and costs for a lot of businesses.
Q. What type of business would benefit from using Argos for Business?
Every business and public sector organisation can find a range of products they need to support their operation from Argos.
Q. Why do you think it is important that Argos for Business build a relationship with their clients?
Without customers, our organisation would not exist. Repeat business is the backbone of any business; It helps to provide revenue and certainty.
Q. Can you tell us something about yourself that our readers couldn’t find with a quick glance of your LinkedIn page?
I cycled through Panama, Costa Rica and Nicaragua on a mountain bike. During the trip I was chased by monkeys, snakes and wild dogs!
Q. What motivates you in business?
You can’t get everybody to give the best of themselves unless you understand what drives each individual and what they care about the most. If you create the right team and people have a sense of pride in what they’re doing, that’s a great motivator.
Q. What changes can we expect to see (if any) to the service that Argos for Business offers customers in the next 24 months?
Argos is in the middle of a transformation programme, investing over £300m in becoming a Digital Leader in the retail space. Many of the developments in this programme will add significant value to customers and we are looking forward to delivering our part of this transformation.
Q. What challenges do you face in your job?
The pace of change is quickening. Argos is leading this change but we must bring our customers with us. Communicating the benefits of change is the most important challenge I face in the job.
Q. Many of our readers will be owners or employees of SME businesses. What do you think would be the hardest part of running an SME?
I think there are a number of challenges in running an SME. Firstly, you have the personal challenge of balancing work and family. Secondly, knowing how to manage cash flow is critical. Finally, I would say that hiring employees, leading them and being skilled in delegation are all critical. Moving from the “if you want something done right, do it yourself” mantra to building a team of engaged employees is the biggest challenge.
Q. What are you most proud of in business?
The first business I formed in 1991 taught me a great deal and the main lesson was that you have to keep learning! You should never stand still, your customers won’t allow you to!